On our contact page you will find a contact form as well as our email and telephone number. We look forward to hearing from you.

On our contact page you will find a contact form as well as our email and telephone number. We look forward to hearing from you and will be happy to assist you with technical questions about a product.

If you have any accounting questions, you are welcome to contact our accounting department directly at info@pilates.ch.

The problem often lies in the browser settings. To be able to access the store again, the cookies must be deleted. If this does not help, please contact info@pilates.ch.

Yes, you can easily change and customize your billing and delivery address in your customer area. However, if you would like to access your customer account with a new E-mail, please contact our customer service. We will make the changes for you and ensure that your orders and invoices are assigned correctly.

Registration for a purchase on pilates.ch is not necessary. However, you can easily view your past purchases in your profile and save time when checking out, as your details are already stored.

The product has a characteristic that sets it apart from other products in that it does something good for nature and/or the people involved in the manufacturing process. For example, a product that can be used several times is a conscious alternative to disposable products.

If no delivery date is specified in the webshop or on the order confirmation, this means that we have not yet received a current estimated delivery date from the manufacturer. Our product managers check and update availability on an ongoing basis. As soon as we have a delivery date, it will be displayed next to the item in the webshop.

The following applies to available items: Orders placed by 5 p.m. will be delivered the next day. For deliveries with assembly, we coordinate the delivery date in consultation with the carrier. For items that we order especially for you, we will inform you of the delivery date after receipt of your order. If an item is currently not available, you can activate an availability notification.

From a purchase value of CHF 50, you can benefit from postage-free delivery. For purchases under CHF 50, a small quantity surcharge of CHF 9 will be charged. Partial deliveries are subject to a charge. Further information can be found here.

We deliver to Switzerland and the Principality of Liechtenstein. Delivery usually takes place on the following working day, provided the goods are in stock and are ordered by 5 pm. Note: If an individual product weighs 30 kg or more, the total order weight exceeds 90 kg, or the total volume exceeds 0.55 cubic meters, delivery will be made by a forwarding agent. You will be contacted within three working days by our logistics/service partner by SMS or E-mail to arrange a delivery window. A telephone number, preferably a mobile number, is required for notification and any queries from the carrier.

We only deliver to Switzerland and the Principality of Liechtenstein.

The basic rule is: ordered by 5 p.m. - delivered the next day. We can keep our delivery promise "ordered by 5 p.m., delivered tomorrow" with a delivery rate of over 99 percent. This applies to all items in stock (stock level greater than zero) and on days when Swiss Post delivers parcels. Larger and heavier items that cannot be sent by parcel will usually be delivered within 1-3 working days by a forwarding agent. The reasons for delays in delivery may be beyond our control. Orders placed at the weekend will be processed the following working day. Larger and heavier items that cannot be sent by parcel usually arrive within 1-3 working days.

You can track the status of your order at any time in your account under "Orders".

Orders for available items can generally be adjusted until the order confirmation is sent. Please contact our customer service. Changes are no longer possible after the order confirmation has been sent. Customized items ordered for you are excluded from adjustments and cancellations.

If your order contains items that we do not have in stock, you can choose whether we should wait with the shipment until all items are in stock, or whether you want a partial delivery. Please note that there is a surcharge for shipping in partial deliveries (CHF 9.-).

For orders with a total goods value of less than CHF 50 incl. VAT, a small quantity surcharge will be charged. The small quantity surcharge is charged because the shipping, storage and other costs for small orders are often higher than the actual order value. From an ecological point of view, we also want to avoid sending an excessive number of small parcels. This means that less packaging material and cardboard is required, as well as saving time in logistics, which ultimately benefits the environment and you as a customer for the punctual production of your order. Our aim is to always offer you high-quality products and at the same time fulfill our ecological responsibility.

• Credit card/ PostFinance Card: When paying in the online store. Visa, MasterCard, American Express, Diners Club and Discover with issuing country CH, DE and AUT as well as PostFinance Card PostFinance E-Finance and Samsung Pay are supported.
• TWINT: When paying in the online store. You pay for your purchase conveniently with your credit in the TWINT app.

Please contact our accounting department by e-mail at info@pilates.ch.

If you have any questions about credit notes, please contact info@pilates.ch

Credit notes are always refunded using the same payment method that was used for the original payment. A credit note can therefore not be offset directly against the shopping cart.

In principle, there is no statutory right of return in Switzerland. However, as part of the "VSV Swiss Online Guarantee", we grant you a voluntary right of return for 30 days from the date of invoice. Please note that costs may be incurred if the original packaging of the item is opened, as we can no longer sell it at the original price. Returns of used items can be considered as a gesture of goodwill, but cannot be guaranteed. It is also no longer possible to return hygiene articles if the original packaging is opened. Please read the relevant information.

We make every effort to supply you with correct and faultless goods. Nevertheless, errors or malfunctions can occur when a product is used correctly. To enable us to rectify the problem as quickly as possible, please follow the instructions on our repair page .

If you have any technical difficulties, our external service partner is at your disposal. Depending on the size, the devices will be repaired at the service partner or at your premises. If you have any user-specific questions, please contact our PILATES.CH team directly. In the event of technical faults, please proceed in accordance with our general terms and conditions.

In the event of transportation loss, please contact info@pilates.ch.

Unfortunately, damage may occur during transportation. You can report any damage to the parcel, general cargo or item
directly to us.

Contact us by E-mail at info@pilates.ch with the following content:

• Photos and/or videos of the entire packaging (all-round view) and the defective
  items including padding
• Details of the damage
• Invoice number
• Item number
• Request for a credit note or replacement

Protecting your privacy is an absolute priority for PILATES.CH. It is our constant endeavor to guarantee you the highest level of confidentiality and security. Read our privacy policy here.

You can find our general terms and conditions here.

All information on delivery can be found here.