We do everything we can to deliver the ordered goods flawlessly. Despite proper use, a product can be incorrect or have functional disorders. If you want to return an article due to a guarantee of the guarantee, it is our goal to keep the effort as low as possible. Please contact us at 044 739 88 88 or via info@pilates.ch so that we can record your request directly and find a suitable solution.

The manufacturer's guarantee of a product expires if this has a mistake or defect that was created by CID (Customer IndUced Damage). All cases in which products were damaged by improper use or by mechanical influence. Such cases are not subject to warranty/guarantee and therefore no warranty claim can be asserted. It does not matter whether the damage is responsible for the actual defect of the product or has no influence on it (causal connection).

Here is a selection of possible reasons for warranty:

• Case and break damage
• Water and moisture damage
• Electronic or mechanical modifications
• Remote serial numbers
  
• Open guarantee seal ("Warranty Void IF Seal is Broken" or something similar)
• Labeled, painted or engraved product parts
• Normal wear and tear of the product (e.g. braking of a bicycle, battery of any kind, etc.)

How do manufacturers treat CID cases?

As soon as we receive an article for repair as a supplier and reseller, this is checked. In the event of visible CID cases, we inform the customer and the damage is documented. If such products get to the manufacturer, the latter invoices their expenses because the guarantee services are rejected. If the CID is not visible or the item is sent directly to the manufacturer, a cost estimate will be done without preliminary information. In this case, we have to continue to calculate any costs.